Artoonix

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PostPosted: Sat Dec 01, 2012 9:59 am 
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After years without problems, Artoonix has suddenly stopped loading. I've tried reinstalling but get the same messages.

Has anyone else encountered this event?

First message ------- Expected '<' got '
Second message --- Access violation at address 0055C572 in module 'Artoonix.exe'. Read of address 00000000


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PostPosted: Sat Dec 01, 2012 7:06 pm 
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Try to do this:
1) Go to the directory (on Windows 7, Vista, 8)
\"C:\\Users\\<YOUR_USER_NAME>\\Application Data\\Artoonix\"
2) Delete file artoonix.xml (backup it before deleting if its size is not 0)
There is also palettes.xml in this directory, you may need delete it also.
3) Run Artoonix and enter your registration code (all xml files will be recreated)


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PostPosted: Sun Dec 02, 2012 8:03 am 
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I use XP and have scoured my system for anything that looks like the command line you quoted - but can't find anything.

I tried System Restore but to no effect.

You mentioned Windows Vista and 7 - is there a different area for XP?

Certainly, unless I can find a cure, Artoonix is dead on my computer. I've tried completely removing it and reinstalling, but never even get to the point where I have to re-enter my registration code. The same sequence of 'Excess Violation' messages crop up.

---------------------- UPDATE ----------------------

I used 'Search' for xml files on my computer and looked for any links to Artoonix, and then I searched specifically for artoonix.xml --- both searches produced no results.

Any other clues? Thanks.


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PostPosted: Sun Dec 02, 2012 2:26 pm 
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On Win XP the directory will be
\"C:\\Documents and Settings\\<YOUR_USER_NAME>\\Application Data\\Artoonix\"

Please also take in account that this directory is \"system\" so you may not see it in Windows Explorer unless you enable such visibility in its folder options.

Also you can use CMD.EXE to execute next commands sequence:

cd \"C:\\Documents and Settings\\<YOUR_USER_NAME>\\Application Data\\Artoonix\"
dir *.XML
ren artoonix.xml artoonix.xml.old


I suspect that broken Artoonix.xml is an origin of the problem because it is read when Artoonix starts. So you should delete the broken one to allow Artoonix re-create it.
By the way, just in case, I recommend you to check the disk for errors.


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PostPosted: Sun Dec 02, 2012 7:20 pm 
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Disk checked - no errors.
No sign of anything anywhere on my system like artoonix.xml
I've scanned all xml files and none of them link to Artoonix.
Whatever has gone wrong is so deep that I doubt I'll ever find it.


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PostPosted: Sun Dec 02, 2012 8:23 pm 
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Actually a regular search in Windows Explorer does not work in hidden directories and useless in that case. Just go to the directory (but enable showing system files in the folder options before)

Added:
By the way you may delete the folder \"Artoonix\" in \"C:\\Documents and Settings\\<YOUR_USER_NAME>\\Application Data\". Artoonix will fix it automatically when starts.

Also I suggest using Artoonix support for investigating details.


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PostPosted: Mon Dec 03, 2012 8:30 am 
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I think we're into areas here that are beyond my knowledge. When you say \"Just go to the directory\" do you mean a specific area of the main Windows Directory (in which case how do I get to view that) or do you mean the Artoonix folder in Program Files?

I enabled 'view hidden files' a while back but have never seen or found anything that resembles the pairing of 'artoonix' with an xml file.

If I decide to carry on trying (and I must admit that I'm fast running out of the will to live with this problem), I assume that the support team will have access to this dialogue if I provide them with the URL for this part of the forum?

Thanks for your help and patience so far Andrei - it's just that I now think I'm at the limit of what I understand about computers.


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PostPosted: Mon Dec 03, 2012 9:23 am 
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KayNine wrote:
... I assume that the support team will have access to this dialogue if I provide them with the URL for this part of the forum?


We just continue our conversation there :)

KayNine wrote:
When you say "Just go to the directory" do you mean a specific area of the main Windows Directory


I mean that you start Windows Explorer and select a folder in a directory tree to browse list of files in it. I describe this folder by its full "path" -
"C:\\Documents and Settings\\<YOUR_USER_NAME>\\Application Data\\Artoonix"
You only should replace <YOUR_USER_NAME> with your real windows user name (or I think you will guess when browsing the directory tree).
Then just delete all XML files in this folder and try to start Artoonix.
Please write to the support if something will go wrong and we discuss it there.


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PostPosted: Mon Dec 03, 2012 9:56 am 
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GOT IT.

Many thanks for your patience and forebearance, Andrei - it's not always easy to hook onto or into the technicalities of deliving around in the depths of Windows.

Anwway - thanks - that last message clarified things and I got the little beggar.

Artoonix is up and running once again.


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PostPosted: Mon Dec 03, 2012 1:43 pm 
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O, great! Glad to help :)


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